Hey look, it happens! Sometimes wines of these nature are susceptible to spoilage. Just like conventional wines are.
We will replace or refund you for any bottle of wine that is damaged, or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.